Delivery Policy

1. Overview This Delivery Policy outlines the expectations and responsibilities of buyers and sellers on Creasel.com regarding the shipment and delivery of products. By using the platform, both buyers and sellers agree to adhere to these terms to ensure a smooth and transparent transaction process.

2. Seller Responsibilities

Product Listing: Sellers must accurately describe the products, including details about size, weight, condition, and any other relevant information. It is important that the seller includes expected delivery timelines and any restrictions or terms regarding delivery.

Shipping and Handling: Sellers are responsible for ensuring timely dispatch of products after receiving an order. Products must be packed securely to prevent damage during transit.

Shipping Time: Sellers must clearly communicate the estimated time for delivery based on the shipping method they offer. The seller should aim to ship products within the time frame agreed upon at the point of sale or in the product listing.

Shipping Costs: Sellers must specify the shipping costs for each product, including any additional charges that may apply for delivery to specific locations.

Delivery Confirmation: The seller should provide tracking details, if available, to the buyer once the order has been shipped.

3. Buyer Responsibilities

Providing Accurate Information: Buyers are responsible for providing accurate shipping addresses, including city, postal code, and any other necessary details for correct delivery. Any issues due to incorrect address details may delay delivery.

Acceptance of Delivery: Buyers are expected to receive and inspect their products at the time of delivery. If the product is damaged or defective, buyers should report the issue immediately (as per the returns and refunds policy).

Delivery Charges: Buyers should review the shipping cost prior to making a purchase, as they may be responsible for these fees unless otherwise stated by the seller.

4. Delivery Timelines

Domestic Orders: For orders within the same country, the estimated delivery time typically ranges between 1 to 7 business days, depending on the seller’s location and the buyer’s delivery address.

International Orders: International orders may take longer, generally between 7 to 30 business days. Sellers should provide specific estimated delivery times for international shipments.

5. Delayed Deliveries In the event of a delay beyond the expected delivery window, the seller must inform the buyer and provide an updated delivery timeline. Both parties should cooperate to resolve any issues promptly.

6. Delivery Exceptions Some products or locations may require special handling, which can impact the delivery timeline. Sellers should communicate any known restrictions or exceptions to the buyer before processing the order.

7. Return of Products

In case of damaged or defective items, buyers should notify the seller immediately after receiving the product to initiate a return.

Products eligible for return must be in their original condition, with packaging intact, unless otherwise agreed in writting upon by both parties.

8. Contact Information

Seller’s Role: Sellers must provide accurate and timely responses to any delivery-related inquiries made by buyers through Creasel.com’s messaging system or whatsapp.

Buyer’s Role: Buyers must contact the seller or Creasel.com’s support if there are any issues with the delivery that require attention.

9. Dispute Resolution If a dispute arises regarding the delivery process, both the buyer and seller are encouraged to work together to resolve the issue amicably. In cases where a resolution cannot be reached, Creasel.com’s customer support team can assist in mediation to find a fair outcome.

10. Creasel.com’s Role: Creasel.com provides the platform for businesses to list, buy, and sell products, but is not responsible for the actual delivery of products between buyers and sellers. Creasel.com’s responsibility is limited to ensuring the transaction process runs smoothly, offering support where needed.

By using Creasel.com, both buyers and sellers acknowledge and agree to these delivery terms and policies.