Seller Policy

Seller Policy

1. Overview

This Product and Service Listing Policy outlines the expectations, guidelines, and responsibilities of sellers when listing products and services on the Creasel.com platform. Both sellers and buyers are required to follow these terms to ensure a smooth, transparent, and professional marketplace experience.

2. Seller Responsibilities for Product Listings

-Accurate Descriptions: Sellers must provide clear, honest, and accurate descriptions of all products listed on Creasel.com. This includes, but is not limited to, product specifications, dimensions, weight, condition (new or used), and any features or benefits. Sellers should also include high-quality images that represent the product accurately.

- Product Pricing: Sellers must ensure that the listed prices are clear and transparent. Pricing should include all applicable taxes, shipping costs, and any additional fees unless otherwise specified.

- Availability and Stock: Sellers should maintain an accurate inventory count and promptly update the product availability status. If a product is out of stock, the listing should be updated to reflect this, and the seller must not accept orders for out-of-stock items.

- Product Variations: If a product has different variations (such as size, color, or model), these must be clearly outlined in the listing, along with the corresponding price and availability of each variation.

- Compliance with Regulations: All products listed must comply with relevant laws and regulations, including safety standards, intellectual property rights, and product authenticity. Sellers must ensure that their products do not infringe on the rights of any third parties.

- Service Listings: For services, sellers must clearly define the scope, pricing, duration, and terms of service. Sellers must also specify any limitations, such as geographic restrictions or additional fees for specialized services.

3. Buyer Responsibilities for Product and Service Listings

- Research: Buyers are encouraged to carefully review all product and service listings before making a purchase. This includes checking the product descriptions, images, pricing, delivery options, and any other relevant details.

- Contacting Sellers: If any details are unclear or if the buyer has additional questions regarding the product or service, they should contact the seller directly via Creasel.com’s messaging system before completing the purchase.

4. Service Delivery and Completion

- Timely Completion of Services: Service providers (sellers) must complete the listed services in a timely manner, adhering to the terms outlined in their service listings. Delays must be communicated to the buyer in advance.

- Service Quality: Service providers must deliver services with professionalism and to the standard advertised in the listing. If a service is not rendered as expected, the buyer has the right to request a revision or refund as per the return and refund policy.

5. Product and Service Updates

- Ongoing Updates: Sellers are responsible for updating their product and service listings regularly, especially in cases of stock updates, pricing changes, or modifications in service details. It’s important to keep all information current to avoid misunderstandings.

- Promotions: Sellers can offer discounts or promotional offers, but these must be clearly communicated in the product or service listing, including the duration and any terms or conditions.

6. Prohibited Listings

- Unacceptable Products/Services: Creasel.com does not permit the listing of illegal, counterfeit, or harmful products and services. The sale of prohibited items such as weapons, drugs, and other unlawful goods is strictly forbidden.

- Misleading Listings: Sellers should not list products or services with the intention of deceiving customers. Misleading claims, such as false advertising, exaggerated benefits, or hidden charges, are prohibited.

7. Moderation and Review

-Platform Review: Creasel.com reserves the right to review and, if necessary, remove product and service listings that violate these policies. Sellers whose listings are removed will be notified and may face penalties, including suspension or termination of their Creasel.com account.

- User Reviews: Buyers are encouraged to leave reviews after completing a purchase or service experience. These reviews will help other users make informed decisions and assist sellers in improving their products and services.

8. Returns and Refunds for Products and Services

- Return Policy for Products: Sellers must clearly state their return policy in the product listing, including the time frame for returns, the condition of items eligible for return, and the process for returns or exchanges.

- Refunds for Services: Service providers should outline their refund policy, specifying the circumstances under which a refund may be granted (e.g., failure to deliver the service as promised, dissatisfaction with the quality of the service).

By using Creasel.com, both buyers and sellers agree to these listing policies and are responsible for ensuring that all products and services listed are accurate, legitimate, and meet the standards set forth. Please also view the privacy Policy on the website www.creasel.com